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Template Support, However You Need It
Need some help? Please open a ticket with your template or technical questions using the form below and we’ll respond within 48 hours.
Frequently Asked Questions faqs
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After your purchase, you’ll get a PDF download with a link to access your video tutorials. Our videos walk you through how to customize the entire template, from changing colors, font, branding, etc.
Within 48 hrs, you’ll get an email from Squarespace with a link to access your new trial site with our full template design. At this time, you'll be prompted to sign up or log in to your Squarespace account.
Lights, camera, action! Tune into the tutorials, and you'll be customizing like a pro, adding your personal touch to the template. Let your creativity shine!
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Absolutely! Welcome to a world of simplicity. Our chosen colors and fonts are clean and versatile, ready for your personal touch. Swap them out effortlessly to match your unique style. Our step-by-step tutorials will guide you all the way to perfection!
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For now, our templates are exclusively available for installation on a new Squarespace trial and sent via site permission within 48 hours.
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Go for it! Our site is designed to be versatile, suitable for immediate use or ready to be scaled up with your expertise. However, a friendly reminder: the support package included in this template won't cover assistance for third-party plugin integration and CSS snippets after they've been added. We're here to support you, but for those specific tweaks, you've got the reins!
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Your new template will require a Squarespace Hosting Plan. Please purchase this AFTER we’ve installed your new template to access your sweet 20% off discount code. Check out pricing options here
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While some of our website templates are designed with custom code (to give it that custom feel), you will NOT be required to know any coding. We’ve done the work for you and made it super easy to customize with zero coding knowledge necessary.
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Definitely! To maintain the same look and feel, we recommend duplicating the existing pages on your site. Once duplicated, you can easily remove any unnecessary sections and play around with the order and color themes to your heart's content.
But that's not all - you have complete freedom to unleash your creativity and create brand new pages from scratch if that's what you prefer. Your website, your rules!
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Although our templates do not include any MLS integration, you can add it to your website with code given by your IDX provider. If you want more information, we recommend asking your brokerage or IDX provider if they can give you an embed code for your website.
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Yes, If you already own a domain you will be able to connect it to your new site even if it’s currently being used on another website.
If you don’t own one yet, no problem! When you purchase hosting for your new website on Squrespace, you’ll have the option to add a domain name and get your first year free!
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Sorry! No refunds here. We do not offer refunds on our digital products due to their nature. Once purchased, they are non-refundable and cannot be returned.
However, we’re here to assist you in making the best choice. If you have any questions or hesitations, please feel free to reach out to us first, hello@oakhousecreative.co